Terms and Conditions
Welcome to our website kitchenteatowels.co.uk and littlegreenacorn.com (referred to as Website or Site). This website is owned and operated by Brand Bamboo Ltd. (referred as/we/our /us). As a user of this Site (referred to as you/your) you acknowledge that any use of this website including any transactions you make (use/using) is subject to our terms and conditions below. Please read these terms and conditions carefully before using this Site. We recommend that you print a copy for future reference. If you do not agree to be legally bound by all the following terms and conditions, please do not use this Site.
No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you.
Definitions And Interpretation
In this Agreement the following terms shall have the following meanings:
Account means collectively the personal information, payment information and credentials used by Users to access paid content and/or any communications system on the Website;
Carrier means any third party responsible for transporting purchased goods from our premises to customers;
Content means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web site;
Goods means any products that kitchenteatowels.co.uk and Little Green Acorn advertises and/or makes available for sale through this Website; kitchenteatowels.co.uk and Little Green Acorn means Shaun and Victoria Adams, Little Green Acorn, under Brand Bamboo Ltd., Descanso, St. Johns Road New Milton BH25 5SB.
Service means collectively any online facilities, tools, services or information that Little Green Acorn makes available through the Website, either now or in the future;
Payment Information means any details required for the purchase of Goods from this Web site. This includes, but is not limited to, credit/debit card numbers, bank account numbers and sort codes;
Purchase Information means collectively any orders, invoices, dispatch notes, receipts or similar that may be in hard copy or electronic form;
Premises Means our place(s) of business located at Descanso, St. Johns Road New Milton BH25 5SB.
System means any online communications infrastructure that Little Green Acorn makes available through the Website, either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
User/Users means any third party that accesses the Website and is not employed by Little Green Acorn and acting in the course of their employment.
Website means the website that you are currently using (www.littlegreenacorn.com) and any sub-domains of this site (e.g. subdomain kitchenteatowels.co.uk) unless expressly excluded by their own terms and conditions.
1 Description of products:
All products available for purchase are described on their specific product page on our Website. We always try to represent as accurately as possible every characteristic of the products via photography and descriptions provided by us, suppliers or manufacturers.
We have a policy of continuous product development, so we can provide you with what we consider to be the best designs at the best price, and thus reserve the right to amend the specifications of products, their price, packaging and any service associated at any time, without prior notice. Before ordering, we thus invite you to have a close look at the product description and characteristics: We choose them with care in order to provide you with the best offer in the market, but every product is different and we do provide customisation and one offs. Some of our products are made of natural woods etc. so may vary according to their natural properties.
We make it our primary objective to provide you with the best images and descriptions, but unfortunately we cannot guarantee that colours and details in Website images are 100% accurate representations of the product, and due to the handmade nature of many products, in some cases the sizes might be approximate.
Even if not always mentioned, some self-assembly may be required on certain products.
2 Age Restrictions
Persons under the age of 18 should use this Website only with the supervision of an adult. Payment information must be provided by or with the permission of an adult.
3 Business Customers
These Terms and Conditions also apply to customers buying goods in the course of business.
4 International Customers
If goods are being ordered from outside UK, kitchenteatowels.co.uk and Little Green Acorn’s country of residence, import duties and taxes may be incurred once your goods reach their destination. Little Green Acorn is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the goods are being imported. Please be aware that goods may be inspected on arrival at port for customs purposes and Little Green Acorn cannot guarantee that the packaging of your goods will be free of signs of tampering.
5 Intellectual Property
5.1 Subject to the exceptions in Clause 6 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Little Green Acorn and Brand Bamboo Ltd., our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.
Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by Little Green Acorn and Brand Bamboo Ltd.
5.2 Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by Little Green Acorn and Brand Bamboo Ltd.
6 Third Party Intellectual Property
6.1 Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in products, product copy, product images and descriptions belong to kitchenteatowels.co.uk and Little Green Acorn and Brand Bamboo Ltd.
6.2 Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by kitchenteatowels.co.uk and Little Green Acorn, part of Brand Bamboo Ltd.
7 Fair Use Of Intellectual Property
Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.
8 Links To Other Web Sites
This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of kitchenteatowels.co.uk and Little Green Acorn or Brand Bamboo Ltd. or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
9 Links To This Website
Those wishing to place a link to this Website on other sites may do so only to the home page of the site www.littlegreenacorn.com without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of kitchenteatowels.co.uk and Little Green Acorn. To find out more please contact us by email at: [email protected]
10 Use Of Communications Facilities
10.1 When using the enquiry and/or order forms or any other System on the Website you should do so in accordance with the following rules:
• You must not use obscene or vulgar language;
• You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
• You must not submit Content that is intended to promote or incite violence;
• It is advised that submissions are made using the English language(s) as we may be unable to respond to enquiries submitted in any other languages;
• You must not impersonate other people, particularly employees and representatives of kitchenteatowels.co.uk and Little Green Acorn/Brand Bamboo Ltd. or our affiliates; and
• You must not use our System for unauthorised mass-communication such as spam or junk mail.
10.2 You acknowledge that kitchenteatowels.co.uk and Little Green Acorn/Brand Bamboo Ltd. reserves the right to monitor any and all communications made to us or using our System.
11.1 In order to purchase Goods on this Web Site you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Website, as we may not require payment information until you wish to make a purchase. By continuing to use this Website you represent and warrant that:
• all information you submit is accurate and truthful;
• you have permission to submit Payment Information where permission may be required; and
• you will keep this information accurate and up-to-date.
Your creation of an Account is further affirmation of your representation and warranty.
11.2 It is recommended that you do not share your Account details, particularly your password. kitchenteatowels.co.uk and Little Green Acorn/Brand Bamboo Ltd. accepts no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
11.3 If you have reason to believe that your Account details have been obtained by another without consent, you should contact Little Green Acorn immediately to suspend your Account and cancel any unauthorised purchases that may be pending. Please be aware that purchases can only be cancelled until they are dispatched. In the event that an unauthorised purchase is dispatched prior to your notifying us of the unauthorised nature of the purchase, kitchenteatowels.co.uk and Little Green Acorn accepts no liability or responsibility and you should make contact with the Carrier detailed in the Purchase Information.
12 Termination And Cancellation
12.1 Either Little Green Acorn or you may terminate your Account. If kitchenteatowels.co.uk and Little Green Acorn terminates your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.
12.2 If kitchenteatowels.co.uk and Little Green Acorn terminates your Account, any current or pending purchases on your Account will be cancelled and will not be dispatched.
12.3 kitchenteatowels.co.uk and Little Green Acorn reserves the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch.
12.4 If purchases are cancelled for any reason prior to dispatch you will be refunded any monies paid in relation to those purchases.
12.5 If you terminate your Account any non-dispatched purchases will be cancelled and you will be refunded any monies paid in relation to those purchases.
13 Goods, Pricing And Availability
13.1 Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from Little Green Acorn correspond to the actual Goods, Little Green Acorn is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct goods, not different goods altogether. Please refer to Clause 15.1 for incorrect goods.
13.2 Where appropriate, you may be required to select the required size/colour/ number/other features of the goods that you are purchasing.
13.3 Little Green Acorn does not represent or warrant that such goods will be available. Stock indications are not provided on the Website.
13.4 All pricing information on the Website is correct at the time of going online. Little Green Acorn reserves the right to change prices and alter or remove any special offers from time to time and as necessary.
13.5 In the event that prices are changed during the period between an order being placed for goods and Little Green Acorn processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price;
13.6 All prices on the Website do not include VAT.
13.7 Promotional codes are to be used not in conjunction with any other offer. Sale items are excluded from offers. These offers are not for resale or publication and only apply to personal orders with all orders being subject to acceptance under Little Green Acorn’s standard terms and conditions.
14.1 kitchenteatowels.co.uk and Little Green Acorn will notify you by way of email when your goods are to be dispatched to you. The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the goods purchased by you.
14.2 Depending on the item’s weight, size and quantity, different carriers and services might be used to deliver your order. In some specific cases, mainly related to larger items, we will offer premium service for which the carrier will contact you and set up a mutually agreed upon delivery time.
14.3 All information asked on the checkout page must be filled in precisely and accurately. We will not be responsible for missed delivery because of a wrong delivery address or an inappropriate phone number. We will not reimburse any additional charges or costs due to delivery complications or missed deliveries.
15 Returns Policy
Little Green Acorn aims to always provide high-quality goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.
15.1 If you receive goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 24 hours to arrange collection and return. You will be given the option to have the goods replaced with those ordered (if available), or to be refunded through the payment method used by you when purchasing the goods. Refunds and replacements will be issued upon our receipt of the returned goods.
15.2 Please ensure you thoroughly check your items for any damage at the point of delivery. If the delivered item is damaged, please contact us as soon as possible to arrange a refund or replacement. Little Green Acorn.com must be notified of damages within 24 hours of delivery. We will ask you to send us a photo of the damage for our records and to assist us in taking appropriate action.
15.3 We will require you to return the item with care. Goods must be returned in their original condition with all packaging and documentation. Please include your customer order details with the package, as these are necessary for processing a return. Upon receipt of the returned goods, the items will be checked and our customer service will contact you to advise you of the possible replacement or refund to you through the payment method used by you when purchasing the goods.
15.4 Concerning unwanted goods. You have the right to a ‘cooling off’ period. If you change your mind for any reason and you wish to return your purchase you must notify us within 7 days of receipt by contacting our Customer Service team by sending an email to [email protected]
15.5 You have a duty of care for the product during the cancellation period, which includes it being sent back in the original, unmarked and undamaged packaging, or in a good enough quality transport packaging in order to avoid any damage during the transport back to our warehouse. Items must not have been used or assembled in any way. You are responsible for paying shipment costs if goods are returned for this reason.
Items returned must arrive in perfect condition. Little Green Acorn retains the right to refuse a refund on any item not deemed to be re-saleable. Returns cannot be accepted once the assembly process has begun.
Therefore as a general rule, should you change your mind and want to return your item and get a refund, you will be charged a standard fee of £10 for any small item, £19.50 for any large item. We do not accept responsibility for items lost or damaged in transit and your initial delivery charge will not be refunded.
15.6 If you wish to return goods to Little Green Acorn for any of the above reasons, please contact us using the details on our contact page to make the appropriate arrangements.
17.1 kitchenteatowels.co.uk and Little Green Acorn makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.
17.2 No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.
17.3 No part of this Website is intended to constitute a contractual offer capable of acceptance.
18 Changes To The Service And These Terms And Conditions
kitchenteatowels.co.uk and Little Green Acorn reserves the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If kitchenteatowels.co.uk and Little Green Acorn is required to make any changes to Terms and Conditions relating to sale of Goods by law, these changes will apply automatically to any orders currently pending, in addition to any orders placed by you in the future.
19 Availability Of The Website
The Service is provided ‘as is’ and on an ‘as available’ basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
Little Green Acorn accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
20 Limitation Of Liability
20.1 Our liability for losses you suffer as a result of us breaching the contract is strictly limited to the purchase price of the product you purchased, and any losses are foreseeable where they could be contemplated by you and us at the time the order is accepted by us.
20.2 Nothing in these Terms and Conditions excludes or restricts kitchenteatowels.co.uk and Little Green Acorn’s liability for death or personal injury resulting from any negligence or fraud on the part of kitchenteatowels.co.uk and Little Green Acorn.
20.3 Nothing in these Terms and Conditions excludes or restricts Little Green Acorn’s liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the Website.
20.4 Whilst every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions. This term shall apply only within jurisdictions where a particular term is illegal.
20.5 We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings or loss of data however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
Previous Terms And Conditions
In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.
All notices/communications shall be given to us either by post to our Premises (see contact address) or by email to sales(at)littlegreenacorn.com . Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
Law And Jurisdiction
These terms and conditions and the relationship between you and Little Green Acorn shall be governed by and construed in accordance with the Law of England and Wales and Little Green Acorn and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.
All Images and Artwork are copyrighted under kitchenteatowels.co.uk and LITTLE GREEN ACORN
Copyright © kitchenteatowels.co.uk and LITTLE GREEN ACORN, All Rights Reserved.